Refund Policy

RETURNS FOR PURCHASES ON PAOMA.CA

Effective July 25, 2024, we no longer accept returns except in cases of manufacturing defects or damage. Purchases made before this date are subject to the previous policy allowing for exchanges or refunds within 30 days with proof of purchase and approval.

Our return policy lasts 30 days and applies only to products purchased online from the website. paoma.ca. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

Please note that we cannot accept returns or refunds for color variations due to factors beyond our control, such as differences in monitor displays, lighting variations, variations in light perception, or variations between product batches. We therefore encourage you to consider these factors before placing an order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Gift cards are non-refundable.

To make a return, you must send us a receipt or proof of purchase to the email address support@paoma.ca with a description of the problem. We will contact you to explain the procedure for returning the product.

Please do not return your product to any of our points of sale.

Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.

If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 business days of approval.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first. Then, contact your credit card company, as there may be a delay before your refund is officially posted. Next, contact your bank. There is often a processing time required before a refund appears in your account. If, after completing all these steps, you still haven't received your refund, please contact us at support@paoma.ca.

Pricing errors and technical problems

Despite all efforts to ensure the accuracy of information on our site, technical errors may occur, particularly in the calculation of prices, personalized options or delivery charges.

PAOMA reserves the right to cancel any order whose price or contents have been incorrectly calculated due to a technical problem, system malfunction, or unintentional misconfiguration. In this case, a full refund will be issued, and the customer will be informed of the situation as soon as possible.

We apologize for any inconvenience this may cause and thank our customers for their understanding.

Customs fees and unauthorized returns (if applicable)

All customs fees, taxes and import duties, if applicable, are the responsibility of the buyer.These fees are determined by the customs authorities of the destination country and are not included in the price of the products or shipping costs.

If the buyer refuses to accept the package and it is returned to our workshop without prior authorization from PAOMA, No refunds will be given. Furthermore, all costs incurred for reshipping or returning the package (including customs and shipping fees) will be charged to the buyer.

Sale items (if applicable)

Only full-price items are eligible for a refund. Unfortunately, sale items are not refundable.

Exchanges (if applicable)

We only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please send us an email to support@paoma.ca and send us your item to: 1442 Bagot Street, La Baie, QC, G7B 2P5, Canada.

Gifts

If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you returned the item.

Shipping

To return a product, you must mail it to: 1442 Bagot Street, La Baie, QC, G7B 2P5, Canada.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.